In this team member spotlight, we’re excited to be talking to Shift Admin’s new Customer Relationship Manager, Jed Zeger!
SA: How did you find Shift Admin?
JZ: My wife and I have known Pat and his wife for years before my wife started working with Shift Admin. After years working at a big corporate bank, I decided I needed a change, and Shift Admin and I were a perfect fit.
SA: What makes you excited to be on the Shift Admin team?
JZ: Shift Admin is a great company with tremendous employees who work hard. I'm excited to work with them and help build Shift Admin into something even bigger and better than what it already is.
SA: In your own words, how would you define your role? What about it are you most excited about?
JZ: My role is to build relationships with customers that are fulfilling for both sides involved. Forging new relationships is always challenging, but the reward is often very good [for] every side involved. If I can reach our customers and make them feel a part of the family then that's a win.
SA: How do you think your previous experience has prepared you for your role at Shift Admin?
JZ: I've been involved in customer service my entire working life, and it's really helped me to think like a customer. Being able to put yourself in someone else's shoes and empathize with them is key to growing relationships and earning lifelong customers.
SA: What do you think makes Shift Admin “Best in KLAS?”
JZ: Our support team is second to none. They've really set the standard for how a scheduling service should handle things, and I think it's the competition's job to figure out how to catch up.
What Shift Admin leadership has to say about Jed:
“Shift Admin customers have been the lifeblood of our business model since Shift Admin was founded 12 years ago. Adding Jed to the team reinforces our commitment to offering our clients tailored, innovative solutions.”
“Jed brings a great sense of humor and [it] feels like he has been here for a long time. He will be a great asset for both Shift Admin and our clients.”
People like Jed are what distinguish Shift Admin in the competitive sphere, and we couldn’t be happier to have him aboard. Click below to schedule a demo and see for yourself what it’s like working with Jed and the rest of our award-winning team!